YYG are in the process of deploying an updated registration system and as such this might lead to a slight disruption in the licencing and registration process and servers, meaning that you may not be able to licence the product, register for a YoYo Account, or login to your YoYo Account. Most of these issues should be corrected by now and those that aren't will be be corrected as soon as possible. Note that there has been no data loss from these changes and there are no privacy related issues. If your issue persists in the next 12 hours, then please file a ticket with the YYG helpdesk.
Sorry for the inconvenience and we hope everything will be back to normal in the next few hours.
Please note that if you are still having this issue then you should contact YoYo Games through the following link, indicating the email that was used for the account, the licence type you have, as well as the exact details of the situation: https://accounts.yoyogames.com/contact-us
EDIT: If an issue persists then please make sure to clear out your browser cache and cookies then try and log in again before contacting YYG.
EDIT EDIT: Please revise your email as the new registration DB is case-sensitive whereas previously it wasn't. So if your email was "[email protected]", and you use "[email protected]" you will NOT be able to log in. So, make sure to enter your email in the same case as you used when you registered. Additionally, if your password contains special characters other than #@?!$%^&*- you should reset it and make sure that it follows the new password rules... so, minimum 8 characters, and at least 1 uppercase, 1 lowercase, 1 number and one special character (#@?!$%^&*-).
Sorry for the inconvenience and we hope everything will be back to normal in the next few hours.
Please note that if you are still having this issue then you should contact YoYo Games through the following link, indicating the email that was used for the account, the licence type you have, as well as the exact details of the situation: https://accounts.yoyogames.com/contact-us
EDIT: If an issue persists then please make sure to clear out your browser cache and cookies then try and log in again before contacting YYG.
EDIT EDIT: Please revise your email as the new registration DB is case-sensitive whereas previously it wasn't. So if your email was "[email protected]", and you use "[email protected]" you will NOT be able to log in. So, make sure to enter your email in the same case as you used when you registered. Additionally, if your password contains special characters other than #@?!$%^&*- you should reset it and make sure that it follows the new password rules... so, minimum 8 characters, and at least 1 uppercase, 1 lowercase, 1 number and one special character (#@?!$%^&*-).
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