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YOYO Issues

Discussion in 'Community Chat' started by Chungsie, Jun 3, 2019.

  1. Chungsie

    Chungsie Member

    Joined:
    Aug 21, 2016
    Posts:
    185
    So I have a license for gms1.x and gms2. I do not wish to buy new licenses. I can't login to YOYOgames accounts at all because of the dumb form. And um, I can't contact YOYO help as a result or even get my licenses or download link. Are there going to be refunds or is it getting fixed? I tried with Edge and Chrome without success.
     
    SilentxxBunny likes this.
  2. Nocturne

    Nocturne Friendly Tyrant Forum Staff Admin

    Joined:
    Apr 13, 2016
    Posts:
    7,046
    SilentxxBunny likes this.
  3. Chungsie

    Chungsie Member

    Joined:
    Aug 21, 2016
    Posts:
    185
    ok I tried the link, upload_2019-6-3_12-37-2.png it redirects me here if I click contact, or go to downloads in the account

    Note, I even cleared my cache and cookies. Everything related to my account is broken it seems. and GMS2 doesn't exist on my desktop for some reason.
     
  4. Steneub

    Steneub Member

    Joined:
    Jun 3, 2019
    Posts:
    10
    I'm in a similar situation. I had a popup saying a feature wasn't available because I had the trial version, so in trying to investigate the issue, I'm stuck on this interruption page too. The error is a 504 gateway problem and might have something to do with the recent massive Google outage?

    The contact-support link is not very helpful either because there is no way to provide details for what the problem is, and only an automated response comes back to click a link to login... which is exactly where the issue comes in.

    Is there a way to alert someone there is a problem if they're not already aware?
     
  5. matharoo

    matharoo Udemy Instructor

    Joined:
    Jul 9, 2016
    Posts:
    930
    Did you try logging out and then accessing the link Nocturne posted?
     
  6. EvanSki

    EvanSki King of Raccoons

    Joined:
    Apr 17, 2018
    Posts:
    581
    504 Gateway Time-out
     
  7. SilentxxBunny

    SilentxxBunny Epsilon

    Joined:
    Jun 21, 2016
    Posts:
    94
  8. stickyfingers

    stickyfingers Member

    Joined:
    Jul 30, 2016
    Posts:
    4
    New computer, need GMS2, same issue, can't get past that "SORRY TO INTERRUPT YOU!"-page.
     
  9. Nocturne

    Nocturne Friendly Tyrant Forum Staff Admin

    Joined:
    Apr 13, 2016
    Posts:
    7,046
    You need to clear ALL cookies from YYG from the browser, then use the link I supplied above to file a report requesting assistance.
     
  10. zim32

    zim32 Member

    Joined:
    May 23, 2018
    Posts:
    98
    I keep getting the we're sorry but something went wrong please wait a few moments and try again page everytime I click I accept these terms
     
  11. stickyfingers

    stickyfingers Member

    Joined:
    Jul 30, 2016
    Posts:
    4
    SOLVED, at least for me. It was because of maintenance in the accounts section of the site.
     
  12. Dr. Wolf

    Dr. Wolf Member

    Joined:
    Jan 17, 2017
    Posts:
    72
    I'm locked out as well, and clearing cookies/cache doesn't fix it. It keeps taking me to the profile review screen, and then won't let me enter my birthday-- the field is grayed out. Sent in a helpdesk ticket; we'll see what happens.
     

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