S
squarebit
Guest
Hey guys, I've come across a pretty serious problem recently.
I was contacted by a customer yesterday who says his game doesn't save. I am using file_text_open_write() to save progress inside appdata (the sandbox).
I asked him to investigate and try several things, this is what we have tried so far:
Nothing worked, the game still doesn't save progress or screenshots, however directories were created as needed (save folder, screenshots folder) so I'm wondering if anyone know any reason why all file write operations might fail?
It appears that ini file writing does work, however, as an options file was found in the appdata (created on startup).
It's also worth noting that this is the first instance of this ever happening to me, and the first report of it on my game which has been available for a year.. I'm clueless, pretty much.
I am using GM:S version 1.4.1657.
The guy with the problem is running Windows 7, same as me.
To reiterate / TL;DR:
file_text_open_write() and screen_save() fails but only for one person, and we don't know why.
Any and all ideas welcome and appreciated.
Thanks!
I was contacted by a customer yesterday who says his game doesn't save. I am using file_text_open_write() to save progress inside appdata (the sandbox).
I asked him to investigate and try several things, this is what we have tried so far:
- Taking a screenshot (also failed, thus meaning screen_save() also fails).
- Try running both game and Steam as administrator.
- Making sure his anti-virus wasn't blocking the game.
- I even went as far as to make sure there were no non-standard characters in his Windows login as that breaks several other file functions. (such as rename, delete, and copy)
Nothing worked, the game still doesn't save progress or screenshots, however directories were created as needed (save folder, screenshots folder) so I'm wondering if anyone know any reason why all file write operations might fail?
It appears that ini file writing does work, however, as an options file was found in the appdata (created on startup).
It's also worth noting that this is the first instance of this ever happening to me, and the first report of it on my game which has been available for a year.. I'm clueless, pretty much.
I am using GM:S version 1.4.1657.
The guy with the problem is running Windows 7, same as me.
To reiterate / TL;DR:
file_text_open_write() and screen_save() fails but only for one person, and we don't know why.
Any and all ideas welcome and appreciated.
Thanks!
Last edited by a moderator: