Android [SOLVED] Please, help! The game crashes instantly on some Android devices

[DBabicius]

I apologize for my poor English.

The thing is I'm in a dare need of help. Not long ago, I launched a game that I have worked on for quite some on Google Play. The game had been playtested numerous times on my old good Galaxy S4, and it seemed to run fine. However, once I launched a game on Google Play, some of my friends tried it and complained that it crashes immediately upon being run, with the usual message, "Unfortunately, <Project Name> has stopped".

Particularly, one of the testers tried it with Galaxy S7 and another one used Galaxy S6 with Android 6 on the devices. The game used to crash constatnly on both devices, though another user with Galaxy S6 and Android 6.0.1 run the app successfully.

Since then, I have tried lots of different ways to cope with this problem: I updated the build tools and support lib as well as Target SDK and Compile SDK. I now have the following settings:





(I use NDK r13b.)

I also tried combinations of different architectures (Armv7 only, Armv5 and 7, all architectures), but to no avail. I even downloaded the newest v1.99.525 version of Game Maker, but that didn't help either.

I suspect this problem may be related to the Google extensions I use:


I noticed that when I try to run the game on my phone not by downloading it from Google Play, but by connecting the phone to the PC and running the Compiler, sometimes the phone would send me the message:
"Unable to get a valid license, please ensure that you have purchased this product."

After a while it started running on my phone, but the cmd file would constatly show "I/yoyo (21789): !!!!##### failed license check reason=291 #####!!!!!!" message. The app still does not run on the devices mentioned earlier and some other devices when downloaded from Google Play.

Here's one of the crash reports on Google Play, sent by one of the testers:


And here's the compile log when I run the game on my phone with YYC:

Spoiler: Compile Log

Compile started: 11:35:55 PM
"C:\Users\dbabicius\AppData\Roaming\GameMaker-Studio-Early-Access\GMAssetCompiler.exe" /fU="C:\Users\dbabicius\AppData\Local\gm_ttt_66232\a83539.txt" /c /m=android /studio /config="Default" /tgt=8 /obob=True /obpp=False /obru=True /obes=False /i=3 /j=4 /cvm /tp=2048 /mv=1 /iv=0 /rv=0 /bv=525 /gn="Pyromind_finalization_2" /td="C:\Users\dbabicius\AppData\Local" /cd="C:\Users\dbabicius\Documents\GameMaker\Cache" /sh=True /dbgp="6502" /hip="127.0.0.1" /hprt="51268" /o="C:\Users\dbabicius\AppData\Local\gm_ttt_66232\Pyromind_finalization_2" /optionsini="C:\Users\dbabicius\AppData\Local\gm_ttt_66232\gm_ttt_60673\Pyromind_finalization_2.ini" "C:\Users\dbabicius\Documents\GameMaker\Projects\Pyromind_finalization_2.gmx\Pyromind_finalization_2.project.gmx"

Reading project file....finished.
Compile Constants...finished.
Remove DnD...finished.
Compile Scripts...finished.
Compile Objects...finished.
Compile Timelines...finished.
Compile Triggers...finished.
Compile Rooms...finished.
Compile Extensions...finished.
Global scripts...finished.
Final Compile...finished.
Saving IFF file... C:\Users\dbabicius\AppData\Local\gm_ttt_66232\Pyromind_finalization_2\Pyromind_finalization_2.zip
Writing Chunk... GEN8
Writing Chunk... OPTN
Writing Chunk... LANG
Writing Chunk... EXTN
Writing Chunk... SOND
*writing audio file c:\users\dbabicius\appdata\local\gm_ttt_66232\pyromind_finalization_2\background_music_level.ogg...
*writing audio file c:\users\dbabicius\appdata\local\gm_ttt_66232\pyromind_finalization_2\royal_sparkle.ogg...
Writing Chunk... AGRP
Writing Chunk... SPRT
Writing Chunk... BGND
Writing Chunk... PATH
Writing Chunk... SCPT
Writing Chunk... GLOB
Writing Chunk... SHDR
Writing Chunk... FONT
Writing Chunk... TMLN
Writing Chunk... OBJT
Writing Chunk... ROOM
Writing Chunk... DAFL
Writing Chunk... TPAGE
Writing Chunk... CODE
Writing Chunk... VARI
Writing Chunk... FUNC
Writing Chunk... STRG
Writing Chunk... TXTR
0 Compressing texture... writing texture texture_0.png...
1 Compressing texture... writing texture texture_1.png...
2 Compressing texture... writing texture texture_2.png...
3 Compressing texture... writing texture texture_3.png...
4 Compressing texture... writing texture texture_4.png...
Writing Chunk... AUDO
Writing Chunk... SCPT
Writing Chunk... DBGI
Writing Chunk... INST
Writing Chunk... LOCL
Writing Chunk... STRG
Stats : GMA : Elapsed=5420.0198
Stats : GMA : sp=156,au=45,bk=1,pt=0,sc=44,sh=0,fo=17,tl=0,ob=113,ro=2,da=1,ex=4,ma=73,fm=0xA8B305496D2AF1
"E:\AndroidSDK\platform-tools\adb" get-state

device
"E:\AndroidSDK\platform-tools\adb" shell echo $INTERNAL_STORAGE

"E:\AndroidSDK\platform-tools\adb" shell echo $EXTERNAL_STORAGE

/storage/emulated/legacy "E:\AndroidSDK\platform-tools\adb" get-state

device
"E:\AndroidSDK\platform-tools\adb" shell echo $INTERNAL_STORAGE

"E:\AndroidSDK\platform-tools\adb" shell echo $EXTERNAL_STORAGE

/storage/emulated/legacy "E:\AndroidSDK\platform-tools\adb" shell mkdir -p "/storage/emulated/legacy/GMstudio"

"E:\AndroidSDK\platform-tools\adb" shell [ -d /storage/emulated/legacy/GMstudio ] && cd /storage/emulated/legacy/GMstudio; rm -r *;

"E:\AndroidSDK\platform-tools\adb" push "C:\Users\dbabicius\AppData\Local\gm_ttt_66232\Pyromind_finalization_2\\GameAssetsDROID.zip" /storage/emulated/legacy/GMstudio/GameAssetsDROID.zip

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"E:\AndroidSDK\platform-tools\adb" push "C:\Users\dbabicius\AppData\Local\gm_ttt_66232\Pyromind_finalization_2\\GameDownload.lock" /storage/emulated/legacy/GMstudio/GameDownload.lock

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"E:\AndroidSDK\platform-tools\adb" shell cat /system/build.prop

# begin build properties # autogenerated by buildinfo.sh ro.build.id=LRX22C ro.build.display.id=LRX22C.I9505XXUHPK2 ro.build.version.incremental=I9505XXUHPK2 ro.build.version.sdk=21 ro.build.version.codename=REL ro.build.version.all_codenames=REL ro.build.version.release=5.0.1 ro.build.version.security_patch=2016-11-01 ro.build.version.base_os= ro.build.date=Wed Nov 16 19:12:05 KST 2016 ro.build.date.utc=1479291125 ro.build.type=user ro.build.user=dpi ro.build.host=SWDD6501 ro.build.tags=release-keys ro.product.model=GT-I9505 ro.product.brand=samsung ro.product.name=jfltexx ro.product.device=jflte ro.product.board=MSM8960 # ro.product.cpu.abi and ro.product.cpu.abi2 are obsolete, # use ro.product.cpu.abilist instead. ro.product.cpu.abi=armeabi-v7a ro.product.cpu.abi2=armeabi ro.product.cpu.abilist=armeabi-v7a,armeabi ro.product.cpu.abilist32=armeabi-v7a,armeabi ro.product.cpu.abilist64= ro.product.manufacturer=samsung ro.product.locale.language=en ro.product.locale.region=GB ro.wifi.channels= ro.board.platform=msm8960 # ro.build.product is obsolete; use ro.product.device ro.build.product=jflte # Do not try to parse description, fingerprint, or thumbprint ro.build.description=jfltexx-user 5.0.1 LRX22C I9505XXUHPK2 release-keys ro.build.fingerprint=samsung/jfltexx/jflte:5.0.1/LRX22C/I9505XXUHPK2:user/release-keys ro.build.characteristics=default # Samsung Specific Properties ro.build.PDA=I9505XXUHPK2 ro.build.hidden_ver=I9505XXUHPK2 ro.build.changelist=5978264 ro.product_ship=true ro.chipname=apq8064 ro.build.official.release=true persist.sys.storage_preload=1 # end build properties # # from device/samsung/jflte/system.prop # # # system.prop for surf # # LCD Density ro.sf.lcd_density=480 # Evolution RIL (8xxx) rild.libpath=/system/lib/libsec-ril.so rild.libargs=-d /dev/smd0 persist.rild.nitz_plmn= persist.rild.nitz_long_ons_0= persist.rild.nitz_long_ons_1= persist.rild.nitz_long_ons_2= persist.rild.nitz_long_ons_3= persist.rild.nitz_short_ons_0= persist.rild.nitz_short_ons_1= persist.rild.nitz_short_ons_2= persist.rild.nitz_short_ons_3= ril.subscription.types=NV,RUIM DEVICE_PROVISIONED=1 debug.sf.hw=1 debug.egl.hw=1 debug.composition.type=gpu dalvik.vm.heapsize=36m debug.enable.wl_log=1 persist.hwc.mdpcomp.enable=true debug.mdpcomp.logs=0 # # system props for the cne module # #persist.cne.feature=1 ro.hdmi.enable=true lpa.decode=false tunnel.decode=true tunnel.audiovideo.decode=false lpa.use-stagefright=true qcom.hw.aac.encoder=true #system props for the MM modules media.stagefright.enable-player=true media.stagefright.enable-http=true media.stagefright.enable-aac=true media.stagefright.enable-qcp=true media.stagefright.enable-fma2dp=true media.stagefright.enable-scan=true mmp.enable.3g2=true media.aac_51_output_enabled=true #33395 is sum of supported format flags in AAL #Formats: AVI AC3 ASF AAC QCP DTS 3G2 mm.enable.qcom_parser=33395 #system props for time-services persist.timed.enable=true # System props for audio persist.audio.fluence.mode=endfire persist.audio.vr.enable=false persist.audio.handset.mic=digital persist.audio.lowlatency.rec=false # System prop to select audio resampler quality af.resampler.quality=255 # System prop to select MPQAudioPlayer by default on mpq8064 mpq.audio.decode=true # # system prop for opengles version # # 196608 is decimal for 0x30000 to report version 3 ro.opengles.version=196608 # system prop for requesting Master role in incoming Bluetooth connection. # ro.bluetooth.request.master=true # # system prop for Bluetooth Auto connect for remote initated connections # ro.bluetooth.remote.autoconnect=true # system property for Bluetooth discoverability time out in seconds # 0: Always discoverable #debug.bt.discoverable_time=0 # System prop to disable a2dp sink which is enabled by default bluetooth.a2dp.sink.enabled=false #system prop for switching gps driver to qmi persist.gps.qmienabled=true # System property for cabl ro.qualcomm.cabl=1 # System prop for sending transmit power request to RIL during WiFi hotspot on/off # ro.ril.transmitpower=true # #Simulate sdcard on /data/media # persist.fuse_sdcard=true ro.hwui.text_cache_width=2048 # # Supports warmboot capabilities # ro.warmboot.capability=1 # #snapdragon value add features # ro.qc.sdk.audio.ssr=false ##fluencetype can be "fluence" or "fluencepro" or "none" ro.qc.sdk.audio.fluencetype=none ro.qc.sdk.camera.facialproc=true ro.qc.sdk.gestures.camera=false ro.qc.sdk.sensors.gestures=false #property to check if dynamic resolution change is supported in framework ro.streaming.video.drs=true #property to enable user to access Google WFD settings. persist.debug.wfd.enable=1 #property to choose between virtual/external wfd display persist.sys.wfd.virtual=0 #system prop for setting rmnet mux mode persist.rmnet.mux=disabled #disable gapless mode by default audio.gapless.playback.disable=true # Keep SIM state on LPM mode persist.radio.apm_sim_not_pwdn=1 # Don't wait the card state for RADIO POWER request persist.radio.no_wait_for_card=1 # For sys info indication persist.radio.add_power_save=1 # Control EONS (true = EONS enabled, false = EONS disabled) persist.eons.enabled=true # Use CP SE13 Table persist.radio.use_se_table_only=1 # Data modules (For evolution RIL model) ro.use_data_netmgrd=false persist.data.netmgrd.qos.enable=false # VQG - User Agent Header for Video-Streaming Client net.streaming.rtsp.uaprof=http://wap.samsungmobile.com/uaprof/ # Default Data Roaming ro.com.android.dataroaming=false # DHA property ro.config.dha_ils_enable=true # DHA Property ro.config.dha_cached_max=4 ro.config.dha_empty_max=36 # LMK Parameter Changed ro.config.dha_lmk_scale=0.594 # SAMP sys.config.samp_spcm_enable=true sys.config.spcm_db_enable=true sys.config.spcm_db_launcher=true sys.config.spcm_preload_enable=true # # ADDITIONAL_BUILD_PROPERTIES # ro.hwui.texture_cache_size=50 ro.hwui.layer_cache_size=34 ro.hwui.path_cache_size=10 ro.hwui.shape_cache_size=4 ro.hwui.gradient_cache_size=2 ro.hwui.drop_shadow_cache_size=6 ro.hwui.text_small_cache_width=2048 ro.hwui.text_small_cache_height=2048 ro.hwui.text_large_cache_width=4096 ro.hwui.text_large_cache_height=4096 keyguard.no_require_sim=true ro.com.android.dataroaming=true ro.com.android.dateformat=MM-dd-yyyy ro.carrier=unknown ro.security.icd.flagmode=single security.ASKS.policy_version=000000 ro.vendor.extension_library=libqti-perfd-client.so dalvik.vm.heapstartsize=8m dalvik.vm.heapgrowthlimit=128m dalvik.vm.heapsize=512m dalvik.vm.heaptargetutilization=0.75 dalvik.vm.heapminfree=2m dalvik.vm.heapmaxfree=8m ro.hdcp2.rx=tz ro.secwvk=144 ro.securestorage.support=true ro.build.scafe=americano ro.build.scafe.size=short ro.build.scafe.shot=single ro.build.scafe.cream=white security.mdpp=None ro.security.mdpp.ver=1.0 ro.security.mdpp.release=4 ro.security.vpnpp.ver=1.4 ro.security.vpnpp.release=3 security.mdpp.result=None ro.sec.fle.encryption=true ro.error.receiver.default=com.samsung.receiver.error config.disable_atlas=true ro.config.ringtone=Over_the_horizon.ogg ro.config.notification_sound=S_Whistle.ogg ro.config.alarm_alert=Walk_in_the_forest.ogg ro.config.media_sound=Media_preview_Touch_the_light.ogg ro.security.mdpp.ux=Enabled ro.sec.ecryptfs.fips.disabled=true ro.setupwizard.mode=DISABLED ro.com.google.clientidbase=android-samsung ro.com.google.gmsversion=5.0_r5 sys.config.spcm_gcm_kill_enable=true persist.sys.dalvik.vm.lib.2=libart.so ro.kernel.qemu=0 ro.build.selinux=1 dalvik.vm.isa.arm.features=div ro.config.knox=v30 ro.config.tima=1 ro.config.timaversion=2.0 net.bt.name=Android dalvik.vm.stack-trace-file=/data/anr/traces.txt persist.gps.qc_nlp_in_use=1 persist.loc.nlp_name=com.qualcomm.location ro.gps.agps_provider=1 ro.pip.gated=0 ro.build.version.sdl=2101 "E:\AndroidSDK\platform-tools\adb" get-state

device
"E:\AndroidSDK\platform-tools\adb" uninstall com.companyname.Pyromind

ISO type is used. Success "E:\AndroidSDK\platform-tools\adb" install "C:\Users\dbabicius\Documents\GameMaker\Cache\Pyromind_finalization_2\Android\Default\Pyromind_finalization_2_armeabi-v7a_v1.99.525.apk"

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ISO type is used. pkg: /data/local/tmp/Pyromind_finalization_2_armeabi-v7a_v1.99.525.apk Success "E:\AndroidSDK\platform-tools\adb" shell am start -a android.intent.action.MAIN -n com.companyname.Pyromind/.RunnerActivity

ISO type is used. Starting: Intent { act=android.intent.action.MAIN cmp=com.companyname.Pyromind/.RunnerActivity } Compile finished: 11:36:22 PM

TL;DR: The app crashes almost instantly on some of Android devices. Please, I need your help! I don't even know where to start with this one....

 

[Wabbajackalope]

greetings,

you are using the ndk bundle...........

ok im not making a promise this will fix what is going on but it will address getting you straightened out so you can compile with the most recent version, if you still have problems from there then at least you know its not the system and that will help a great deal.

please look at my post in the link below, its a bit lengthy and will require you uninstalling and reinstalling a bunch of stuff but if you do then it should assist you considerably.

https://forum.yoyogames.com/index.p...h-as-of-janurary-1-2017-happy-new-year.16061/

beyond that i don't know what is going wrong right now but at least once all this is done you will be able to reasonably easily pull up a lint report and from there can start picking out what might be the cause.

good luck

 

[rIKmAN]

You should be using NDK r12b as per the SDK Version Support article.
It may not fix your problem, but it's the first thing I noticed in regards to incorrect setup as advised by YYG.

Start fresh and go through the guide @JML linked you to and see how you go from there?

 

[DBabicius]

JML and rIKmAN, I'm grateful for your help! Thanks for your concern: I did everything according to the instruction posted by JML, with the exception of installing a later version of JDK, 8u121, if I'm not mistaken. However, I noticed this mistake, uninstalled it and installed jdk-8u102-windows-i586.exe instead. I also donwloaded the newest versions of Google Extensions.

Alas, the problem still occurs! It seems that the root in the problem somehow lies in the Google Play APK expansion (https://marketplace.yoyogames.com/assets/2010/google-play-apk-expansion). When beta testers download the app to one of the problematic devices the following happens:

1. They try to run the app.
2. The app crashes.
3. They restart the phone.
4. The app runs OK after the restart.

One of the reviews on the extension's page mentions an analogical issue: https://marketplace.yoyogames.com/assets/2010/google-play-apk-expansion. Also, a similar, if not and identical issue was reported here: http://bugs.yoyogames.com/view.php?id=19941 .

I think more people might have encountered this problem. Please, if anybody know how to deal with Google Play APK extension crashing the game on some devices (yet working after the restart), could you propose a solution?

 

[DBabicius]

I'm grateful for your help! I found out what the issue was.

Apparently, I wasn't supposed to use Google Play Expansion extension - especially keeping in mind that my game was less than in 50 MB in size. Well, stupid me. All is well now.

 

[JacPete]

i still got this error with latest JDK, iam sure the error is inside the extension expansion. anyone riddled this one out ?