I have been on the GMC for 15 years, and I have not seen as much discontentment and "I'm thinking about quitting GM for good" posts among professional GM users as the past several months. It could be the next major crisis facing GM since the 1.1.666 vandalism scandal, and I can no longer stand by. Sure, the Switch export and the new publishing arm are great things to have as a professional, and Humble Bundle promotions generate much needed attention from new users. But the resulting neglect of support tickets from professional/institutional users and the chronic tardiness on export-breaking bugs have, in my opinion, reached a breaking point. YoYo is actively damaging the trust and goodwill of the same users most important for GM's continued survival, just to get a little more buzz in the short run. And before any YoYo staff member uses the "please file a ticket on helpdesk or we won't know" line, I'll stop and say that we all have tickets months in advance. We have exhausted our options through sanctioned channels, and YoYo is now forcing us to either quit or make ourselves heard unconventionally. So here are my requests in summary: If you are a professional user with tickets languishing on Mantis or the helpdesk, please list them here and state how their neglect has affected your business. I know many of you have posted elsewhere and have lots of work to do, but please take some time to re-post it here for emphasis and better awareness. If YoYo staff members or developers post back, please cooperate and let them know what changes would help prevent the delays you experienced. If you are a YoYo staff member or developer, please take time to read through the impact statements and think about what could be done differently. In the short run, please help with the tickets listed in the replies if possible. In the long run, please show more consideration for businesses relying on your product for survival. Make exceptions to the release cycle for urgent runner updates, be more responsive to professional/institutional clients, and stop going all-in for new initiatives. As a gesture of protest, I will no longer reply on the Q&A or tech support sections for topics not related to neglected tickets, until YoYo consults with the professional community and implements preventative measures that safeguard GMS's usability for professionals. I can no longer sleep at night knowing that I could be teaching fellow users down a path like this, and the least I could do is to help make sure this neglect isn't in their future. Update: Since a YoYo admin has replied to me privately about what's going on, I will be posting normally again. So let's focus on what to improve on going forward.