C
cadika_orade
Guest
I've been unable to edit my only post on this forum because apparently linking to yoyogames.com is "inappropriate or spam-like". I guess YoYo Games considers itself spam.
I've been trying to find some sort of actual official technical support, since these forums and the subreddit and the Discord are full of people with identical problems and no solutions, and the YYG documentation is full of errors or outdated.
Does YoYo Games actually have any employees I can contact? An e-mail address? A phone number? An IRC server? Anything? For the lavish prices I've paid YYG over the years from GM6 to GMS:2, I've only ever once needed support and that was for the GM8.1 license key fiasco. Now I genuinely need technical support and I'm stuck floundering for FOUR MONTHS trying to get GMS:2. For the thousands of dollars YYG charges for this software, you'd expect at least an e-mail address.
It took two weeks to finish my mobile game. It's taken four months to get GameMaker to cooperate with Google Play. I've been endorsing and preaching about GameMaker for years, buying and using every module for GM:S and now GMS:2 (only PC, Web, and Mobile licenses for 2, budget cut-backs). I'm confident someone at YYG has built an Android bundle with GMS:2, and I am confident that after the small fortune I've paid someone could kindly provide some basic technical support for this product.
So how do I actually contact YoYo Games?
EDIT: Requiring 5 posts is by far the most unprofessional anti-spam procedure I have ever seen. We've had better solutions since the early 00's. If YYG hired an actual web developer to build a forum instead of using garbage like XenForo, they could look like an actual company and provide actual customer service. Consider the Atlassian line of products, such as Confluence, Jira, etc.
I've been trying to find some sort of actual official technical support, since these forums and the subreddit and the Discord are full of people with identical problems and no solutions, and the YYG documentation is full of errors or outdated.
Does YoYo Games actually have any employees I can contact? An e-mail address? A phone number? An IRC server? Anything? For the lavish prices I've paid YYG over the years from GM6 to GMS:2, I've only ever once needed support and that was for the GM8.1 license key fiasco. Now I genuinely need technical support and I'm stuck floundering for FOUR MONTHS trying to get GMS:2. For the thousands of dollars YYG charges for this software, you'd expect at least an e-mail address.
It took two weeks to finish my mobile game. It's taken four months to get GameMaker to cooperate with Google Play. I've been endorsing and preaching about GameMaker for years, buying and using every module for GM:S and now GMS:2 (only PC, Web, and Mobile licenses for 2, budget cut-backs). I'm confident someone at YYG has built an Android bundle with GMS:2, and I am confident that after the small fortune I've paid someone could kindly provide some basic technical support for this product.
So how do I actually contact YoYo Games?
EDIT: Requiring 5 posts is by far the most unprofessional anti-spam procedure I have ever seen. We've had better solutions since the early 00's. If YYG hired an actual web developer to build a forum instead of using garbage like XenForo, they could look like an actual company and provide actual customer service. Consider the Atlassian line of products, such as Confluence, Jira, etc.