1. Hey! Guest! The 31st GMC Jam will take place between Nov 16th, 12:00 UTC (Friday noon) and Nov 26th, 12:00 UTC (Monday noon). Why not join in! Click here to find out more!
    Dismiss Notice

I can't sign in on YoyoGames website

Discussion in 'Community Chat' started by Raiden, May 29, 2018.

  1. Raiden

    Raiden Member

    Joined:
    May 27, 2018
    Posts:
    5
    Sorry if I posted message in a wrong forum. For last two days I'm trying to sign in on YoyoGames website to download GMS2 Trial. Whenever I try to sign in I get the message that request couldn't be finished because there are too many redirects. I posted a topic on /r/gamemaker, looks like other had no problems. I tried to sign in via Safari, Firefox and Chrome. I also tried to delete all cookies and browser data. What could be the problem?
     
    Last edited: May 29, 2018
  2. forsamori

    forsamori Ex-QA Department GMC Elder

    Joined:
    Jun 21, 2016
    Posts:
    43
    Hey there,

    This is something I'm currently investigating. Could I ask you to please try logging in again and take a screenshot of the web console output? There's a chance that an error is being thrown in there.
    On Chrome, press Ctrl+Shift+I to open up the Developer Tools, then select Console at the top.

    Cheers!
     
  3. Raiden

    Raiden Member

    Joined:
    May 27, 2018
    Posts:
    5
    No problem! There are no errors in the console. I'm not sure if this can help but it redirects between these two URLs for whole time after the request;

    [​IMG]
     
  4. zebro

    zebro Member

    Joined:
    May 31, 2018
    Posts:
    2
    hey im having this exact problem too and i made an account just to stay updated on this
     
  5. forsamori

    forsamori Ex-QA Department GMC Elder

    Joined:
    Jun 21, 2016
    Posts:
    43
    Thanks for that screenshot, it's really helped a lot. I'm investigating further now, so will get back ASAP with what I find.
     
  6. forsamori

    forsamori Ex-QA Department GMC Elder

    Joined:
    Jun 21, 2016
    Posts:
    43
    Ok, so we've identified and fixed the issue now. @zebro @Raiden Could you please try this again?
     
    Last edited: May 31, 2018
  7. Raiden

    Raiden Member

    Joined:
    May 27, 2018
    Posts:
    5
  8. Raiden

    Raiden Member

    Joined:
    May 27, 2018
    Posts:
    5
    Hmm, now I have a different problem. When I go back to YoyoGames page to download the trial shopping cart disappears and it looks like I'm logged out and when I want to download the trial it returns me to https://accounts.yoyogames.com/profile/details with the message to fill out the profile details (You need to update your details in order to continue) even though I already did it. It always returns me blank fields (except for the e-mail).
     
  9. forsamori

    forsamori Ex-QA Department GMC Elder

    Joined:
    Jun 21, 2016
    Posts:
    43
    Could you try again using a different browser or incognito/private browsing? I suspect it's remembering session data and redirecting you incorrectly.
     
  10. Raiden

    Raiden Member

    Joined:
    May 27, 2018
    Posts:
    5
    Yup, I tried that too (Chrome and Firefox, both with incognito). After I get the message that data is updated successfully I try to access other links in the account section (like Password / security) but I'm always returned to the User details section with the message to update my data.

    Here is the screenshot of Network tab again if it helps:

    [​IMG]

    Here is the most recent e-mail I got after update:

    [​IMG]
     
    Last edited: May 31, 2018
  11. cgPixel

    cgPixel Member

    Joined:
    Jun 30, 2016
    Posts:
    45
    Had the same problem, just don't use special characters (ä, ö, ü, á, é and ß for example), the form can't handle this.
    The website and the marketplace are a buggy mess ;(
    (for years)

    The best bug is, you can buy/download "GMS 2-only" assets with a valid GMS1 license, you just have to use the right urls (as the buy/download button is invisible).

    Kind Regards
     
    Last edited: Jun 1, 2018
    Raiden likes this.
  12. Trol

    Trol Member

    Joined:
    Jun 1, 2018
    Posts:
    3
    I can no longer even get to the yoyogames website. Yesterday I could not access the login page and today nothing works. I get a 504 error. I have tried Edge, Firefox, and Chrome. I have also tried 3 separate ISPs.
     
  13. Trol

    Trol Member

    Joined:
    Jun 1, 2018
    Posts:
    3
    Whelp, spoke too soon. Just started working again for me in Firefox.
     
  14. chance

    chance predictably random Forum Staff Moderator

    Joined:
    Apr 22, 2016
    Posts:
    710
    For me, both Firefox and Chrome fail on YoyoGames' website with a 504 timeout error, or 503 backend fetch error, respectively. And accessing the site from within Studio (latest) causes the IDE to lockup. (Probably because Firefox is my default browser.)

    The good news (or bad... depending) is Microsoft Edge works fine on the YYG website.
     
  15. LunaticEdit

    LunaticEdit Member

    Joined:
    May 20, 2017
    Posts:
    53
    It's not just the website, of which I too cannot access, it's also logging into the app itself that isn't working. Literally every game maker channel online is filling up with angry potsts about getting the no internet error. With no official response on Twitter, this is turning into assetgate 2.0 very quickly.
     
  16. rIKmAN

    rIKmAN Member

    Joined:
    Sep 6, 2016
    Posts:
    3,367
    Where are all you guys located?
    I'm in the UK and have had zero issues with logging in, the website or the MP through any of this, so I can only assume it must be location related.
     
  17. chance

    chance predictably random Forum Staff Moderator

    Joined:
    Apr 22, 2016
    Posts:
    710
    I believe you're correct. I'm guessing it's related to the same issue that caused 1-2 minute delays when starting Studio in a previous version.

    That delay was fixed in a recent update, but now seems to be happening again to some people. Not as bad as before (for me), but there's now 30-40 second delay when opening Studio.
     
    rIKmAN likes this.
  18. Moonvalk

    Moonvalk Member

    Joined:
    Jun 21, 2016
    Posts:
    6
    I was having similar issues with logging into the YYG website (needed to submit a ticket for login issues with GMS2 on Windows 7), and managed to resolve them by deleting all of the cookies referencing yoyogames.com in the settings of Chrome. Sadly, I still cannot use the software.
     
  19. SQGTDev

    SQGTDev Member

    Joined:
    Nov 11, 2016
    Posts:
    62
    Weirdly enough, I can usually get to other pages on the YoYo Games site just fine, but the main page rarely works and usually returns a 504 Gateway Error.
    I'm also affected by the "no internet connection" problem that's been preventing me and a lot of other people from using GMS2 for 4 days now, so they're definitely related in some way.
     
    Moonvalk likes this.
  20. Trol

    Trol Member

    Joined:
    Jun 1, 2018
    Posts:
    3
    US here.
     
  21. rIKmAN

    rIKmAN Member

    Joined:
    Sep 6, 2016
    Posts:
    3,367

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice