Do unused v1.4 accounts get purged?

Discussion in 'Community Chat' started by FuturityUK, Apr 20, 2019.

  1. FuturityUK

    FuturityUK Member

    Joined:
    Apr 20, 2019
    Posts:
    9
    Hi Everyone,

    I wonder if anyone else has experienced this problem where accounts get purged due to not being used?

    I purchased GMS Pro and Export modules back in 2017, registered them all against my email account, installed it once (fairly sure about this) and then never got around to using it. That PC is no longer around.

    I've just tried login without success. I then tried to reset my password, but my email address isn't recognized.

    Very strange as I have the account activation email, the mailchimp signup email and redeem codes separate emails all sent to that same email account.

    Hmmm....

    Any help or ideas would be gratefully received.

    Neil
     
  2. rIKmAN

    rIKmAN Member

    Joined:
    Sep 6, 2016
    Posts:
    4,426
    This is something only support could really help with, other than saying to make 100% sure you are using the same email address / account you redeemed the licences against.

    It's currently Easter Bank Holiday here in the UK, so keep in mind that support probably won't be back in the office until Tuesday.
     
  3. Amon

    Amon Member

    Joined:
    Sep 13, 2016
    Posts:
    250
    Where did you buy the license from?
     
  4. Coxy ofNewp

    Coxy ofNewp Member

    Joined:
    Aug 24, 2016
    Posts:
    10
  5. rIKmAN

    rIKmAN Member

    Joined:
    Sep 6, 2016
    Posts:
    4,426
    It might, if he could log in.

    The OP explains that they can’t, so visiting that page isn’t an option as it requires you to be logged in.
     
    EvanSki, Coxy ofNewp and Rob like this.
  6. FuturityUK

    FuturityUK Member

    Joined:
    Apr 20, 2019
    Posts:
    9
    Thanks for all your help.

    Annoyingly, the "Support Contact Form" page only allows non existing customers to report "Account Missing" without being able to give any further details.

    I have all the emails still if they need them, but right now their support system doesn't allow me to put their details into a ticket.

    I'll see what happens next.

    Thanks Again

    Neil
     
  7. Coxy ofNewp

    Coxy ofNewp Member

    Joined:
    Aug 24, 2016
    Posts:
    10
    Ah yes - sorry didn't see that.. Good correction..
     

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