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Windows Crash at startup

Discussion in 'GameMaker Studio 2 Community Tech Support' started by Ricknar, Nov 3, 2016.

  1. Ricknar

    Ricknar Member

    Joined:
    Aug 23, 2016
    Posts:
    10
    Hey all,
    As the title says GMS2 is crashing on startup. Here is what I can tell you about the crash;
    Double click the exe and start running GMS2, shortly after startup at "Installing runtime 2.0.1.16" I get a "GameMaker Studio 2 has stopped working". I have the option to debug or close out.

    I've tried reinstalling, and restarting my box, and running in admin mode and I'm still receiving the same results. Any help on this would be great!

    Thanks,

    Rick
     

    Attached Files:

  2. Nocturne

    Nocturne Friendly Tyrant Forum Staff Admin

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    Could you please file a bug with YoYo Games and include the UI.log file from the C:/ProgramData/GameMakerStudio2/ folder? http://www.yoyogames.com/bug2
     
  3. Ricknar

    Ricknar Member

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    Sure thing, it will have to wait till I get off work.

    Thanks,

    Rick
     
  4. Ricknar

    Ricknar Member

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    Alright bug is filed with the UI.log as requested.

    Thanks,

    Rick
     
    Mike likes this.
  5. Nocturne

    Nocturne Friendly Tyrant Forum Staff Admin

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    Thanks!
     
  6. Ricknar

    Ricknar Member

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    Also to add, this is completely blocking me from using GMS2 in any way.

    Thanks,

    Rick
     
    Trevor Kellogg likes this.
  7. Trevor Kellogg

    Trevor Kellogg Member

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    Upgraded to version 2 today and this same crash happens for me on startup. One difference is the version of runtime it crashes on while installing: 2.0.3.36 instead of OP's 2.0.1.16. Has there been any resolution on this issue? Like the OP, I can't use GMS2 in any way!
     
  8. Marcos Ferreira

    Marcos Ferreira Member

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    any news about this error? i buyed today and cannot start!
     
    Trevor Kellogg likes this.
  9. Nocturne

    Nocturne Friendly Tyrant Forum Staff Admin

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    If you are suffering from this crash PLEASE file a bug with YYG and supply the UI.log file from the C:/ProgramData/GameMakerStudio2/ folder... http://www.yoyogames.com/bug2
     
  10. Marcos Ferreira

    Marcos Ferreira Member

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    ok Reported. any of my logins dont work in mantis, so waiting for solution. Thanks
     
  11. Trevor Kellogg

    Trevor Kellogg Member

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    Ok, submitted. Thank you, Nocturne.
     
  12. Marcos Ferreira

    Marcos Ferreira Member

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    Ok i solved my problem with this steps

    1. Removing all in programData/GameMakerStudio2
    2. Disabled Avast Anti-virus
    3. Run as Administrator

    I tried before removing only cache with 2 and 3 but not work, in this way work ok!
     
    Nocturne likes this.
  13. Nocturne

    Nocturne Friendly Tyrant Forum Staff Admin

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    Thank you for the update! Great to know that it worked for you. :)
     
  14. Mike

    Mike nobody important GMC Elder

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    If you do steps 1 and 2 only, does it still crash?

    Where did you install to?
     
  15. Marcos Ferreira

    Marcos Ferreira Member

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    Yeah and the best, my multiplayer project from GMS worked 100% in importer! holy!!

    I dont tried, I remove all files and folders from programData/GameMakerStudio2, disabled avast and run as administrator. Not tried without 3 step.

    I have installed on my secondary HD. D:/gms2/

    Note: This problem occurs on first time, with the intalling runtimes, now run directly without problems
     
  16. Frank

    Frank Member

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    Having the same problem here. Tried disabling virus and firewall protection, deleted %appData and %programData, restarted PC, uninstalled then re-installed on secondary drive, then ran as administrator... Still crashing immediately :( using Windows 10 pro. Any other ideas?? Already filed a bug report etc.
     
  17. Mike

    Mike nobody important GMC Elder

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    Okay, thanks for trying....
     
  18. Trevor Kellogg

    Trevor Kellogg Member

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    Tried the latest version of GM2.0 today, still get the crash at same location. Already submitted a bug report. Can I get an update on this bug, please? Thank you!
     
  19. QatariGameDev

    QatariGameDev Member

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    Not sure if this the same issue, I just would like to report it here before trying to fix it using the steps.

    After I update GMS2 to the latest release.
     

    Attached Files:

  20. Mike

    Mike nobody important GMC Elder

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    You'll need to file a bug, including the log file when you do so I'm afraid.
     
  21. Trevor Kellogg

    Trevor Kellogg Member

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    Really looking for an answer to my original question, which is "Tried the latest version of GM2.0 today, still get the crash at same location. Already submitted a bug report. Can I get an update on this bug, please? Thank you!" Have paid for GM2.0 but am still unable to use it!
     
  22. rwkay

    rwkay YoYo Games Staff YYG Staff

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    The most common cause of this issue is this https://help.yoyogames.com/hc/en-us/articles/115005298487

    The important point here is that many do not even realise that they had the LavaSoft software installed at all, and are very surprised when they discover that it is the root of the problem.

    Also other software that does similar bad things has caused problems for other users.

    Russell
     
  23. Trevor Kellogg

    Trevor Kellogg Member

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    Thank you for your response, Russell. :) With it I was able to determine that another program was doing something similar to LavaSoft and causing the crash. After disabling this program, I was able to get GM2 running.
     
  24. Mike

    Mike nobody important GMC Elder

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    What program was it? The more of them we can list the better!
     
  25. Trevor Kellogg

    Trevor Kellogg Member

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    Yeah! :) Covenant Eyes - it's accountability software that has the ability to block certain downloads.
     
  26. ambiatica

    ambiatica Member

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    Marcos Ferreira solution worked.
     
  27. AndrewD

    AndrewD Member

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    All I did was step one and it salved the problem for me.
     
  28. Tricerakaos

    Tricerakaos Member

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    Hello, i was experiencing the same problem, so i checked the C:\ProgramData\GameMakerStudio2\ui_crash
    It was written that there was an EXCEPTION_ACCESS_VIOLATION in the file ig4icd64.dll...
    I went to the file folder (C:\Windows\System32\ig4icd64.dll) and erased the file, after it i ran GMS2 and it worked fine
     
  29. Mike

    Mike nobody important GMC Elder

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    Not sure I'd have deleted it... A quick search and it looks like it's the Intel graphics driver. You probably just want to update your drivers...

    http://www.freefixer.com/library/file/ig4icd64.dll-149124/


    Or... it could be the hardware can't "quite" do enough to support GMS2, at which point you can copy the OpenGL DLL from the mesa folder into the main one, and it'll run in software mode (which it probably is now anyway)
     
  30. Lolek

    Lolek Member

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    I have the same problem... I just filled "report a bug section". I hope someone will help...
     
  31. korkowiec

    korkowiec Member

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    Oct 10, 2017
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    Hi. Apparently I have the same problem with crashing on the first time... I did everything in this thread to stop that, but it didn't work... I'll file the crash log in the bug request... Apparently that could be caused by the unknown exception in C:\Windows\system32\KERNELBASE.dll
     
  32. korkowiec

    korkowiec Member

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    I didn't notice the latest post was made a bit ago. So sorry.
     
  33. acidemic

    acidemic Member

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    Jul 23, 2016
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    I am still getting random crashes on starup. This was on windows 7 and the same after upgrade to Windows 10.

    Windows Event Viewer Application Log says the following:

    Faulting application name: GameMakerStudio.exe, version: 2.2.2.413, time stamp: 0x5c990147
    Faulting module name: ntdll.dll, version: 10.0.17763.475, time stamp: 0x3230aa04
    Exception code: 0xc000041d
    Fault offset: 0x0000000000110409
    Faulting process id: 0x2d5c
    Faulting application start time: 0x01d50ccc7ddc7859
    Faulting application path: C:\Program Files\GameMaker Studio 2\GameMakerStudio.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: a8d3cfe4-a18a-498c-87e7-7f3a45d9425c
    Faulting package full name:
    Faulting package-relative application ID:
     

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