Discussion Can't Login to GameMaker Studio 2....

Discussion in 'GameMaker Studio 2 Community Tech Support' started by Samuel Venable, May 31, 2018.

  1. Samuel Venable

    Samuel Venable Time Killer

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    So I tried updating a marketplace asset today and it said no internet, even though there is working internet.

    I logged out of GameMaker Studio 2 to see if that would fix anything...

    Now I can't use GMS2 at all. Same Error when I try to log back in.

    I tried updating to the latest IDE, and still it is pretending I am not connected to the internet with that error.

    Please help.
    Thanks.
    Samuel
     
  2. Smiechu

    Smiechu Member

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    I have the same thing all the time since one week. I need to launch GMS2 several times to get properly logged in.
     
  3. MrJosh

    MrJosh Member

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    I'm having the same issue.

    I'm trying to log in on a Mac, purchased through Steam.

    Unable to login - No network connection - despite the fact I'm posting on here with at least 15mb/s up and 10mb/s down?

    What is the fix here?

    I just purchased this about four hours ago, it's been a frustrating "unboxing" so far :-(

    Edit: Oh boy, looks like we're not alone...

    Since my account is new I can't post links, but I've found twitter and reddit threads about this bug from today.
     
    Last edited: May 31, 2018
  4. Alejandro Martinez

    Alejandro Martinez Member

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    Same thing is happening to me. I'm posting this from my computer that has no internet connection according to GMS2.
     
    Zerb Games and Gamerev147 like this.
  5. WOOOO

    WOOOO Member

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    Exactly same happens to me. I changed steam options related to online/offline status. and reinstalled GMS2 but nothing changed.
    "Unable to login – no network connection" pop up forever...
     
  6. rIKmAN

    rIKmAN Member

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    Are you all using the Steam version?
    Have you tried standalone?

    Using standalone here and have no issues at all.
     
  7. Samuel Venable

    Samuel Venable Time Killer

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    I'm not using the steam version.

    It wouldn't surprise me if YoYo are already working on a fix for this. I wanted to make a topic though just in case. (Might do a helpdesk ticket too if needed)
     
  8. Smiechu

    Smiechu Member

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    Standalone...
     
  9. Arconious

    Arconious Member

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    I am experiencing the same issue; GMS2 will not allow me to login and use it, stating "No network connection".
     
  10. LunaticEdit

    LunaticEdit Member

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    My friend, who also has his own license, also cannot log into GMS2 with "No network connection". I have a feeling those of us who CAN get in are only ok because we're cached. I hope they fix this very soon. He is NOT using the steam version, it's straight from the website.
     
  11. Arconious

    Arconious Member

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    Has anyone heard from YoYo on this issue yet, or resolved it by some means? If I'm reading the times on these posts correctly, this seems to have been ongoing throughout the day (if not longer), and it's really disappointing not being able to access GMS2 at the times I desire.
     
  12. Samuel Venable

    Samuel Venable Time Killer

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    Helpdesk ticket created.
     
  13. CyberDragonGames

    CyberDragonGames Member

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    Im having the same issue hope they answer get this resolved soon
     
  14. Arconious

    Arconious Member

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    EDIT: Well, nevermind actually. The below method worked for me I believe 2 or 3 login/logout rotations, but has now since stopped working and I am back to being unable to login with only a "No network connection" error. Original post follows:

    Hello everyone, I have managed to log back in and regain access to GMS2, and I believe I have managed to identify the steps that at least offer me a solution, which are two-fold (note that I am using Windows 10):

    1) In the Windows Defender Security Center, under the Firewall settings, ensure that "Gamemaker Studio 2" is explicitly allowed on your Private/Public networks (depending on which network type you are connected on).
    2) Make sure to run GMS2 as an Administrator (Right Click > Run As Administrator)

    By doing the two steps above, I was able to get the login to allow me in, after which I no longer need to forcefully run as admin. Undoing the above settings and logging out of GMS2 reverts me back to the problem state of "No network connection". The ui.log file makes mention of aborting connections to yoyogames.com and account.yoyogames.com, so perhaps some change to the default Windows Firewall caused it to be blocked.
     
    Last edited: Jun 1, 2018
  15. CyberDragonGames

    CyberDragonGames Member

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    Still same issue for me. Checked firewall its allowed, antivirus was disabled, even disabled firewall temporarilly to test. And problem still persists
     
  16. foreverisbetter

    foreverisbetter Member

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    Also the same issue. This is absolutely unacceptable!! If I had known this before I wouldn't have purchased gms2. This log in system has never worked : /
     
  17. Mick

    Mick Member

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    upload_2018-6-1_10-57-55.png

    Same for me. I think YoYo should remove the login requirement altogether (or only require login when making executables), this is creating too many problems for paying customers.
     
  18. zzzzza1

    zzzzza1 Member

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    I'm using the steam version. I can login and logout, but I can not compile the game: the compilation time is on and the process is in place.

    I think that these are similar problems.
     
  19. forsamori

    forsamori Ex-QA Department GMC Elder

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    We've made some changes regarding this issue, could you all please try again and let me know how you get on?
     
  20. Smiechu

    Smiechu Member

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    Today I had no problems yet...
     
  21. Square Hands

    Square Hands Member

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    unable to log on, standalone version.
     
  22. QuinnlanVos

    QuinnlanVos Member

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    I still cant login either.
    I'm trying to update some apps for work, and I Can't even use the program
    Super frustrating
     
  23. CyberDragonGames

    CyberDragonGames Member

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    OMG same YOYO fix make it to where you just have to put in a serial or give us a license key to where we can transition our program over to steam to see if that helps.
     
  24. rIKmAN

    rIKmAN Member

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    It doesn't matter which version you bought, you can use either standalone or Steam by linking your Steam account in your YYG account settings.
     
  25. thomas pelletan

    thomas pelletan Member

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    I have the same probleme and i really need it to work for tomorrow because of an meeting of a school for next year, i really need it to works for the school.
     
  26. thomas pelletan

    thomas pelletan Member

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    I have to show 2 games i made
     
  27. Smiechu

    Smiechu Member

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    I don't know if it"s connected anyhow, but yesterday this big Windows 10 update was installed on my machine, and since then I haven't got any problems... hopefully...
     
  28. CyberDragonGames

    CyberDragonGames Member

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    So far step i have taken and problem still persists about to set up a proxy server to see if i can get GMS2 to tunnel through the issue.

    1. disable all antivirus. No help
    2. made allowances through firewall just to be sure. No help
    3. disable firewall all together, still nothing.
    4. linked steam account and ran through steam still nothing.
    5. uninstalled then reinstalled program, still nothing.

    The one thing that stands out to me right now is support said to add in "debugLog": "1", in um.json on first line. Then restart GMS2. Then grab the ui.log and send it to them.

    Problem is its not creating a ui.log
    Which is interesting as it shows a no internet connection error.
     
  29. SQGTDev

    SQGTDev Member

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    Yep, I'm having the same issue too, it's been since yesterday. I've been able to get in once or twice out of a bunch of login attempts but it's still happening.

    The YoYo Games site is acting really finicky too, and trying to access it from GMS2 (in one of the few times I could log in) caused the program to hang, maybe the problems are related?
     
  30. CyberDragonGames

    CyberDragonGames Member

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    Same issue is persisting even after uninstalling fully including regedit and reinstalling in steam. Setting up the proxy now to see if it bypassess the connection check
     
  31. BigBrotherBear

    BigBrotherBear Member

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    Still waiting.
     
  32. Arconious

    Arconious Member

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    Issue is still persisting to me.

    Yesterday I submitted a helpdesk ticket, and I did receive a response today that asked me to try again as the YoYo Team made some changes to help alleviate the issue. Unfortunately, this does not appear to have fixed the problem.
     
  33. CyberDragonGames

    CyberDragonGames Member

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    Sorry had someone come into the office had to talk to a client. Working on the proxy now
     
  34. thomas pelletan

    thomas pelletan Member

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    still not working
     
  35. Porkogougoul

    Porkogougoul Member

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    Salut bande de gr¤sses m3rdes, fils de p\/tes de déchets : est il normal que après avoir payé un logiciel JE (et aussi plein d'autre personnes visiblement) ne puissent pas l'utiliser car vous imposez de se login OR cela ne marche pas du coup je peux pas coder bande de gros débiles : c'est agaçant.
     
  36. Zirass

    Zirass Member

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    Bien résumé Porkogoulgoul , sa fait 3 jours que j'attends ... Sa devient long
     
  37. Arconious

    Arconious Member

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    If you have access to a VPN, you may want to try connecting through a different region. I am normally US West experiencing the issue, but after connecting to US East servers, it allowed me to login.
     
  38. Zirass

    Zirass Member

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    Sa refonctionne de mon coté :) Enfin et merci.
     
  39. CyberDragonGames

    CyberDragonGames Member

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    Just curiouse what VPN are you using ran it through a proxy seem to resolve some of the issue.
     
  40. CyberDragonGames

    CyberDragonGames Member

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    Confirmed. Im using expressvpn on the west coast san francisco server. And GMS2 is able to log in. Have not checked other location but this will provide you with a work around to resolve the issue so you can log in.
     
  41. icuurd12b42

    icuurd12b42 TMC Founder GMC Elder

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  42. Alejandro Martinez

    Alejandro Martinez Member

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    This is the exact reason i've never liked the whole internet verification scheme. It's like every other thing in life. The people who respect the law always get screwed. I'm sure pirates are not having issues like this, only people who actually paid for this product. This really irritates me, sitting idle, not being able to use GMS2 for two days now. Costing me money. Oh by the way, I'm using standalone on a Mac. Hopefully this gets resolved soon.
     
  43. CyberDragonGames

    CyberDragonGames Member

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    Me and you both bud.
     
  44. SomeMadPoet

    SomeMadPoet Member

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    Alejandro is on the mark there. Remember that time GMS's anti-piracy tricks zapped and corrupted the projects of legitimate users? It made the news (the indie news circles at least). I'm having the same access problem too, with both my standalone and Steam versions of GMS2. I get a message that says "unable to take user offline", and then when I try to log in it says it can't connect to the internet. Also, my GMS 1.4 won't even start. It loads for a brief moment, flashes a white screen, then goes away. I wonder if the issues might be related. I've tinkered with my firewall and anti-virus settings, but nothing I have done has made a difference. The only thing I've seen mentioned that I haven't tried is using a VPN. At this point I about don't care. After taking a six month hiatus from GM, I was't expecting to find it broken when I wanted to start using it again. I'm sure they're going to issue a patch soon or tweak some network settings to address the issue, but this is really annoying. Hopefully more noise will make them move faster.
     
  45. Ruimm

    Ruimm Member

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    Tried using GM after some weeks off to record a video of a game and I couldnt even start the IDE... It's for stuff like this that I have quit GM alltogether...
     
    Theblightsun likes this.
  46. Just@Gamer

    Just@Gamer Member

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    Currently undergoing the same issue that started yesterday for me after updating to the latest IDE. pic.PNG
     
  47. CyberDragonGames

    CyberDragonGames Member

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    Using a vpn worked for me. I just set the server to california and i was back in.
     
  48. CyberDragonGames

    CyberDragonGames Member

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    Had the same issue and i used a vpn to work around the issue by setting the server to california.
     
  49. Amy

    Amy Member

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    Huh, that's weird since I'm in California (Bay Area) and I'm getting the "no network connection" message.
     
  50. CyberDragonGames

    CyberDragonGames Member

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    I set the vpn to san francisco and it worked for me.
    Also make sure your ip4 dns is set to 8.8.8.8 , 8.8.4.4 which is the google dns servers.
     

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