Windows Cannot create new project.

[Meek]

I've just signed up to the beta and downloaded and installed Game Maker 2, but when I try to create a new project from the start page, I receive the following errors in succession:









Any idea how I can get around this?

 

[Nocturne]

Try downloading it again from your account, or even just close and restart. IIRC that's an issue with runtimes not being installed correctly.

 

[Meek]

Thanks for the response.

I've uninstalled, re-downloaded, restarted my computer and reinstalled, but unfortunately I'm still getting the same errors.

 

[Nocturne]

Can you please supply a copy of the UI log file? Should be in "C:\ProgramData\GameMakerStudio2"

 

[rmanthorp]

Could you also delete everything in %programdata%\GameMakerStudio2\Cache\runtimes\ and try opening/closing the IDE

 

[Dan]

^ After sending us the ui.log

 

[Meek]

Here you go:

 

[Meek]

Here you go: https://www.dropbox.com/s/ud5qekgnr08ivxx/ui.log?dl=0

Thanks for looking into it.

 

[Meek]

Could you also delete everything in %programdata%\GameMakerStudio2\Cache\runtimes\ and try opening/closing the IDE

I've just tried it and unfortunately it didn't work.

 

[Dan]

Can you create a Helpdesk ticket (don't post the info here publicly) and send us the license.plist file you'll find at %appdata%\GameMakerStudio2\[your yoyo account name]

Once you've taken a copy of that file ready to send to us, please delete the whole [your yoyo account name] folder and then try starting the IDE again. You'll need to log-in again. Let us know if that fixes.

 

[Meek]

Do you have a link to the Helpdesk where I can create the ticket?

Deleting my account name in the appdata folder fixed the issue!

Thanks for that.

 

[Nocturne]

You can report it here: http://www.yoyogames.com/bug2 be sure to link to this topic too. And I'm glad you've sorted the issue out!